E-commerce brands
All-in-one WhatsApp, social media & AI marketing platform
Turn WhatsApp and social channels into an automated growth engine.
ChatiWa combines WhatsApp marketing, social media publishing, website chat widgets, visual drag-and-drop automations, AI agents, and customer conversations into one unified workspace.
Unified WhatsApp & Social Growth Workspace
ChatiWa
Unified WhatsApp & Social Growth Workspace
WhatsApp Active• +1 (555) 019-2831
InstagramMessengerWeb Chat
Setup Status
1. ChannelsConnected
2. Chatbot WidgetActive
3. Campaigns3 Scheduled
AI Lead Intelligence
Live Scoring🔥 Hot: 42%
⚡ Warm: 38%
❄️ Cold: 20%
Campaign & Delivery Analytics
Last 7 daysRead Rate
86.5%
Delivery Rate
80.1%
Monthly Growth
60.0%
Total Sent: 445 ↑ 92%
Delivered: 401
Automation Journey:
Inbound Message → Intent Detection → AI Knowledge Response → CRM Sync
Product Overview
Disconnected tabs cost time and lose leads. ChatiWa unifies conversations, content, and automation.
Modern businesses struggle to juggle WhatsApp chats, social media DMs, content scheduling, and CRM updates across multiple disconnected tools. ChatiWa brings publishing, conversations, automations, and business actions into one continuous workflow. Your team gets a shared inbox, AI-assisted agents, visual workflow builders, and automated broadcasts that run 24/7 without losing the human touch.
Founders & SMBs
Marketers
Agencies
Sales teams
Customer support teams
Features
The main tools customers need for this job.
The product is organized around clear capabilities, so customers can understand what it does and where it fits in their work.
WhatsApp Broadcasts & Drip Campaigns
Launch tailored broadcast campaigns and automated multi-step drip sequences with verified delivery and high read rates.
Unified Team Inbox
Bring WhatsApp, website widget messages, and social DMs into one shared workspace with agent assignment, tags, and contact context.
Visual Drag-and-Drop Flow Builder
Design multi-step customer journeys on a visual canvas combining AI decisions, conditional branching, and API actions.
Embeddable Website Chatbot Widget
Deploy a branded live chat widget on your website to answer FAQs, surface help content, and capture qualified leads.
Social Post Studio & Multi-Channel Scheduler
Create Canva-style creative posts with AI assistance and schedule publishing across Instagram, Facebook, X, and LinkedIn.
Automated Social Comment & DM Replies
Detect buyer intent, automatically reply to post comments, transition interested leads into direct messages, and hand off to teammates.
AI Agents & Knowledge Base
Build specialized AI assistants powered by your company's knowledge base to handle support, qualification, and sales inquiries 24/7.
Audience Segmentation with Nested Logic
Filter and target contacts with AND/OR rules across profile tags, lifecycle stages, and engagement signals with live audience preview.
AI Lead Intelligence
Monitor lead temperatures and scoring in real time so your sales reps can prioritize high-intent buyers immediately.
Commerce & Payment Automation
Send Razorpay payment links, sync Shopify and WooCommerce orders, and recover abandoned carts directly through WhatsApp.
Benefits
Why this matters
These benefits connect to real work customers need to finish, not vague promises.
Immediate customer response
Respond to questions and comments in seconds even when your team is offline with intelligent AI conversation routing.
Higher conversion & engagement
Engage buyers on the messaging channels they check every day, with WhatsApp delivering 80%+ delivery and read rates.
One unified operating workspace
Eliminate disconnected tabs by bringing publishing, inbox management, automation flows, and analytics into one dashboard.
Scalable customer follow-ups
Automate repetitive follow-ups and lead qualification while keeping human ownership for critical deals.
Use Cases
Where it fits
Each use case explains the situation where the product can help.
E-Commerce & Retail
Send order confirmations, abandoned cart reminders, shipment updates, and promotional broadcasts directly on WhatsApp.
Lead Generation & Qualification
Capture leads from website widgets and social ads, qualify them via AI chatbots, and sync deals straight into your CRM.
Customer Support & Service
Provide fast answers with knowledge-backed AI bots, escalate complex issues to human agents, and maintain full conversation history.
Marketing Agencies
Manage multiple client channels, plan cohesive social content calendars, and run high-converting messaging campaigns.
Local & Service Businesses
Automate appointment booking via Google Calendar, send appointment reminders, and collect payments via Razorpay links.
Course Creators & Coaches
Nurture student inquiries, deliver drip content, and broadcast announcements to targeted student segments.
Workflow
Connect Channels -> Prepare Business AI -> Design Automation Flows -> Publish & Broadcast -> Engage & Convert
A clear workflow helps customers see what happens first, what the product does, and what useful output they should expect.
Connect Channels
Link WhatsApp Business API, Instagram, Facebook Messenger, X, LinkedIn, and your website widget in minutes.
Prepare Business AI
Upload your business FAQs, product documentation, and define conversation guidelines for your AI agents.
Design Automation Flows
Use the visual canvas to build interactive reply journeys, lead qualification paths, and CRM triggers.
Publish & Broadcast
Schedule multi-network social posts and send targeted WhatsApp campaigns to segmented audiences.
Engage & Convert
Manage incoming chats in the unified team inbox, track lead temperature, and close deals faster.
Product Preview
Unified WhatsApp & Social Growth Workspace
Manage channels, chatbot widgets, campaign broadcasts, delivery analytics, and AI lead intelligence from a single dashboard.
Unified WhatsApp & Social Growth Workspace
WhatsApp Active• +1 (555) 019-2831
InstagramMessengerWeb Chat
Setup Status
1. ChannelsConnected
2. Chatbot WidgetActive
3. Campaigns3 Scheduled
AI Lead Intelligence
Live Scoring🔥 Hot: 42%
⚡ Warm: 38%
❄️ Cold: 20%
Campaign & Delivery Analytics
Last 7 daysRead Rate
86.5%
Delivery Rate
80.1%
Monthly Growth
60.0%
Total Sent: 445 ↑ 92%
Delivered: 401
Automation Journey:
Inbound Message → Intent Detection → AI Knowledge Response → CRM Sync
Integrations
Designed to fit the way teams already work.
Integrations matter when they reduce copying, missed follow-ups, and manual handoffs.
HubSpot CRM
2-way contacts and deal synchronization directly from WhatsApp conversations.
Zoho CRM
Sync lead stages, contact notes, and deal pipelines seamlessly.
Razorpay
Generate and send secure payment links inside chat conversations.
Shopify & WooCommerce
Connect catalog products, order status updates, and abandoned cart automations.
Google Sheets & Calendar
Read/write contact entries and book appointments on the calendar without manual input.
Custom Webhooks & REST API
Trigger custom actions or connect internal backend systems with ease.
Support Information
Supported directly by BrainGrid Digital.
Customers can contact BrainGrid Digital for access, setup, usage, and product-specific questions. We support the products we own and operate.
Channel Setup & Verification
Assistance with WhatsApp Business API setup, Meta verification, and channel connection.
Flow & AI Guidance
Guidance for creating high-converting automation flows, bot triggers, and knowledge base tuning.
Technical Support
Dedicated support for webhooks, CRM sync, API integrations, and billing inquiries.
FAQ
Questions customers ask before getting started.
Straight answers help customers decide whether the product is a good fit before they spend time setting it up.
What is ChatiWa?
ChatiWa is an all-in-one AI-powered WhatsApp and social media marketing platform developed and operated by BrainGrid Digital. It unifies WhatsApp marketing, social publishing, chatbot widgets, visual automation, and team inboxes.
What channels does ChatiWa support?
ChatiWa supports WhatsApp Business API, Instagram, Facebook Messenger, X (formerly Twitter), LinkedIn, and embeddable website live chat widgets.
Do I need coding experience to build automation flows?
No. ChatiWa features an intuitive drag-and-drop visual automation builder that allows anyone to create branching logic, AI triggers, and external webhook calls without writing code.
Can multiple team members manage incoming WhatsApp chats?
Yes. The unified team inbox supports multi-agent assignment, conversation tagging, internal notes, status filters, and AI-assisted reply suggestions.
How does the AI assistant work?
You can train ChatiWa's AI agents with your company's own knowledge base, FAQs, and product details so they answer customer questions accurately 24/7 and hand off to human reps when necessary.
How is ChatiWa related to BrainGrid Digital?
ChatiWa is an official SaaS product owned, operated, and maintained by BrainGrid Digital.
How do I access ChatiWa and view pricing plans?
You can sign up and choose subscription plans directly at https://chatiwa.com/pricing.
Where can I get support for ChatiWa?
Support is provided directly by the BrainGrid Digital team through our official support channels and dedicated product documentation.
Open ChatiWa
Start with the product built for this workflow, supported by BrainGrid Digital directly.
Product ownership
Built, owned, operated, and maintained by BrainGrid Digital.
Product access
Access is provided through product plans for ongoing software use.
Trust and policies
Support, security, contact, terms, privacy, and refund pages are available.