1. Introduction
BrainGrid Digital ("BrainGrid Digital", "we", "our", or "us") develops, owns, operates, and supports software products, educational platforms, and related digital services.
This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect information when you access our websites, applications, products, services, content, support channels, and communications.
This policy applies to all BrainGrid Digital products including but not limited to:
- Power AI Tools
- Academy by BrainGrid Digital
- SocialProofo
- Future BrainGrid Digital software products
2. Information We Collect
Information You Provide
We may collect:
- Name
- Email address
- Company name
- Billing information
- Support requests
- Account profile information
- Course participation information
- Product configuration data
- Communications sent to us
Information Collected Automatically
We may collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Pages viewed
- Session information
- Product usage metrics
- Error logs
- Security logs
Payment Information
Payments may be processed through third-party payment providers.
BrainGrid Digital generally does not store complete payment card information on its own systems.
3. How We Use Information
We may use information to:
- Provide products and services
- Create and manage accounts
- Process subscriptions
- Deliver educational content
- Respond to support requests
- Improve platform functionality
- Prevent fraud and abuse
- Maintain security
- Monitor performance
- Comply with legal obligations
- Communicate important service updates
4. Legal Bases for Processing
Depending on your location, we may process information based on:
- Contract performance
- Legitimate business interests
- Legal obligations
- Consent
- Protection of rights and security interests
5. Cookies and Tracking Technologies
We may use:
- Essential cookies
- Authentication cookies
- Preference cookies
- Security cookies
- Performance cookies
- Analytics technologies
Users may manage cookies through browser settings.
Certain functionality may not operate correctly if essential cookies are disabled.
6. Analytics and Advertising
We may use analytics tools to understand usage patterns and improve products.
Examples may include:
- Google Analytics
- Microsoft Clarity
- Product analytics tools
- Error monitoring systems
Analytics providers may process technical information according to their own privacy policies.
7. Third-Party Service Providers
We may engage providers for:
- Hosting
- Infrastructure
- Payments
- Email delivery
- Customer support
- Analytics
- Security monitoring
- Communications
Providers receive only information reasonably necessary to perform services.
8. International Data Transfers
Information may be processed in countries other than your own.
Where required, we implement reasonable safeguards designed to protect transferred information.
9. Data Retention
We retain information for as long as necessary to:
- Provide services
- Maintain accounts
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
- Maintain security records
Retention periods may vary based on the type of information involved.
10. Security Measures
We implement administrative, technical, and organizational safeguards including:
- Access controls
- Encryption where appropriate
- Authentication mechanisms
- Monitoring systems
- Security reviews
No method of transmission or storage can be guaranteed to be completely secure.
11. AI and Automated Features
Certain BrainGrid Digital products may include artificial intelligence functionality.
Users acknowledge:
- AI outputs may be inaccurate
- AI outputs should be reviewed before reliance
- Users remain responsible for decisions based on generated content
We may process prompts, inputs, and outputs to operate and improve AI-powered features where permitted by law.
12. User-Generated Content
Some products may permit users to submit:
- Reviews
- Testimonials
- Notifications
- Media
- Educational content
- Comments
Users are responsible for ensuring they possess necessary rights to submitted content.
13. Children's Privacy
Our products are not directed to children under 13 years of age.
Where local law requires a higher minimum age, that higher age applies.
14. Your Privacy Rights
Depending on applicable law, users may have rights including:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Data portability
- Withdrawal of consent
Requests may be subject to verification procedures.
15. Account Deletion Requests
Users may request account deletion by contacting support.
Certain information may be retained where necessary for:
- Security
- Fraud prevention
- Legal compliance
- Financial records
- Contract enforcement
16. Communications
We may send:
- Account notifications
- Security alerts
- Billing notices
- Product updates
- Support communications
Users may unsubscribe from certain non-essential communications.
17. Changes to this Policy
We may update this Privacy Policy periodically.
Material changes may be communicated through our products, websites, or email communications where appropriate.
Continued use after changes become effective constitutes acceptance of the updated policy.
18. Contact Information
For privacy inquiries:
- Support: support@braingriddigital.com
- Legal: legal@braingriddigital.com
BrainGrid Digital Software Product Company https://braingriddigital.com